1. We offer to supply a standard size foil balloon filled with helium, tied with ribbon and secured with a weight. This is packed in a box suitable for transit by postal service.
2. It is your responsibility to provide accurate and complete information first time and pay immediately by Credit Card.
3. We offer to mail the balloon the same working day for orders received up to 15:00 Monday to Fridays, 10:00 Saturday and to acknowledge your order by e-mail. (Click here for detail on our delivery schedules.)
4. If we cannot fulfil your order we will let you know right away by e-mail.
5. Helium filled balloons generally last at least a week from the time we inflate them. Some Royal Mail services, even within the UK travel by air, and the altitude may cause some slight loss of helium.
6. All charges incurred will be billed to your Credit or Debit card. If the charge is refused we may, at our sole discretion cancel the order or without notice use other remedies to collect the debt and the costs of collection.
7. We reserve the right to decline an order, but will e-mail to tell you if we do this.
8. The charges shown include UK Value Added Tax at the prevailing rate, 17.5%.
9. The charges shown include UK Postage & Packing, except the optional guaranteed delivery surcharge.
10. For concerns of privacy of data, please see our Privacy Policy
11. This does not affect your statutory rights as a customer

1. Product If you are not satisfied with the product, we will refund the value of the item. We will not substitute any alternative item without your agreement.
2. Service If you are not entirely satisfied with our service we will refund your money without quibble.
3. Delivery We use Royal Mail 1st Class letter post and 95% of balloons are delivered next day. We cannot make any refund if the Postal Delivery is delayed unless you have selected the £4.05 surcharge for Guaranteed delivery.

If you have any concerns, problems or formal complaint, please click reply on the acknowledgement e-mail we sent you, or e-mail Kate@KatesBalloons.com or ring us on +44 (0) 29 2088 7535. We will respond within 12 hours and settle the complaint within 3 days unless the problem is outside our control (such as with Royal Mail). We will keep you informed of progress promptly.

Our balloons are made of foil and filled with helium. Whilst helium should not be deliberately inhaled, the gas is not dangerous when released to the atmosphere. We attach a weight which should not be removed to let the balloon fly away, as it could become entangled in electrical cables, or simply cause litter when it lands. When finished with, the foil balloon and the ribbon can be safely be disposed of as ordinary household waste.